Refund Policy

1. Overview

At A-Line Services, we want you to be completely satisfied with SquarePic. This Refund Policy explains your rights regarding refunds and how to request one. As required by EU consumer protection law, you have a 14-day right of withdrawal.

Contact Information:

• A-Line Services
• Arthur De Witte
• VAT: BE0789776671
• Email: support@a-line.be
• Address: Terweeenstraat 13, 9630 Munkzwalm, Oost-Vlaanderen, Belgium

2. 14-Day Money-Back Guarantee

2.1 Eligibility Period

You may request a full refund within 14 days of your purchase date, no questions asked. This complies with EU Directive 2011/83/EU on consumer rights for online purchases.

2.2 How to Request

To request a refund, email us at support@a-line.be with:

• Your registered email address
• Purchase date and transaction ID (if available)
• Brief reason for the refund (optional but helpful for improving our Service)

2.3 No Questions Asked

Within the 14-day period, we will process your refund without requiring detailed justification. You are not satisfied with the Service? That's enough.

3. Refund Conditions

3.1 General Conditions

To be eligible for a refund:

• Request must be made within 14 days of purchase
• No excessive use of the Service (see section 3.2 below)
• No history of refund abuse across multiple accounts
• Payment must have been successfully processed (no chargebacks pending)

3.2 Fair Use Policy

While we offer a no-questions-asked refund policy, we reserve the right to deny refunds in cases of clear abuse, such as:

• Excessive use suggesting the Service was fully utilized for its intended purpose
• Pattern of repeated purchases and refunds
• Evidence of account sharing or commercial misuse during the trial period

Usage Threshold: We have implemented usage tracking to define "excessive use" transparently. Users who have processed more than 10 images are generally not eligible for refunds within the 14-day period, as this indicates substantial use of the Service. However, we may still consider refunds on a case-by-case basis for technical issues or other legitimate concerns.

3.3 After 14 Days

Refund requests after the 14-day period will be considered on a case-by-case basis, particularly for:

• Technical issues preventing use of the Service
• Service not functioning as advertised
• Extraordinary circumstances

We cannot guarantee refunds after the 14-day period, but we will always try to resolve issues fairly.

4. Refund Process

4.1 Processing Time

Once approved, refunds are typically processed within:

• 1-3 business days for refund initiation
• 5-10 business days for funds to appear in your account (depending on your bank)

We aim to process all refund requests within 7 days, but complex cases may take longer. We will keep you informed of the status.

4.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/debit card: refunded to the same card
• Other payment methods: refunded via the same channel through Stripe

We cannot issue refunds to different payment methods or accounts for security reasons.

4.3 Account Access

Upon refund approval, your access to SquarePic will be terminated. You will:

• Lose access to the Service immediately
• Be unable to process new images

Note: Since all image processing happens locally in your browser and images are not stored on our servers or in local storage, any processed images will only be available during your current session. Make sure to download any images you want to keep before closing the browser.

5. Chargebacks

If you initiate a chargeback through your bank or credit card company:

• Your account will be immediately suspended pending investigation
• We may contest the chargeback if we believe the service was properly delivered
• Chargeback fees may be recovered if the chargeback is found to be unjustified
• Repeated unjustified chargebacks may result in permanent ban from our services

Please contact us first: We encourage you to contact support@a-line.be before initiating a chargeback. We're committed to resolving issues fairly and quickly, and a direct refund request is faster and easier for both parties.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the 14-day period (unless extraordinary circumstances apply)
• Account suspension or termination due to violation of our Terms of Service
• Technical issues caused by your device, browser, or internet connection
• Incompatibility with unsupported browsers or outdated devices
• Third-party service interruptions beyond our control (e.g., Stripe outages)
• User error or misunderstanding of Service features (though we're happy to provide support)

7. EU Consumer Rights

As a consumer in the European Union, you have additional rights under EU Directive 2011/83/EU:

• Right of Withdrawal: 14-day cooling-off period for online purchases
• No Justification Required: You don't need to provide a reason for withdrawal within this period
• Full Refund: You are entitled to a full refund of the purchase price
• Refund Timeline: We must process your refund within 14 days of receiving your withdrawal request

These rights apply in addition to any statutory warranty rights you may have under national law.

8. Disputes

If you are not satisfied with our handling of your refund request:

• Please contact us first at support@a-line.be to resolve the matter
• For EU consumers: you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
• You may also file a complaint with Belgian consumer protection authorities or your local consumer protection agency

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect any refund requests already submitted. We will notify users of significant changes via:

• Email notification to active users
• Notice on our website
• Updated "Last updated" date at the top of this page

10. Questions?

If you have any questions about our Refund Policy or need assistance with a refund request, please contact:

• Email: support@a-line.be
• Mail: A-Line Services, Terweeenstraat 13, 9630 Munkzwalm, Belgium

We typically respond to refund requests within 24-48 hours during business days.